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Refunds are processed differently depending on how the payment was made. Questions regarding your account balance can be directed to the Accounts Receivable Department at 503-594-6068 or firstname.lastname@example.org
Financial aid refunds
Financial aid refunds are processed weekly and sent on the last business day of the week. It can take 1-3 business days for your bank to deposit the money into your account. If you do not have direct deposit, your check will be mailed to the address we have on file. The college will not hold checks for in-person pick up.
To sign up for direct deposit:
- Log in to your myClackamas account
- Click on Payment Information
- Click on Pay and Account Information
- Click on eRefunds
- Click on Set up Account
- Enter banking account information.
*Don't forget to save your information.
Important: Once you setup your direct deposit information, it may take 5-10 business days for your bank to verify the information you provided. Note that re-verification of bank account information will occur every 120 days. If you are due a refund while your information is being verified, a check will be mailed to the address you provided. Please make sure that your address is up to date.
Other kinds of refunds
Questions about your refund
If you have not received your refund and it has been 10 calendar days since the refund was disbursed, please contact the Accounts Receivable Office at 503-594- 6068 to inquire about a stop payment.
NOTE: An Affidavit of lost item will need to be filled out prior to placing the stop payment and a fee may be assessed.
Disputing tuition charges
CCC provides full refunds for classes dropped by the posted deadline. We do not provide partial refunds. To receive a refund, classes must be dropped by the posted deadlines in person with the Enrollment Services department or online through your myClackamas account:
- During the first two weeks of the class for classes meeting five weeks or more
- During the first week of class for classes meeting for 3-4 weeks
- Before the class begins for classes meeting for 2 weeks or less
NOTE: Failure to attend class does not relieve you of your financial responsibility. Verbal notification for non-attendance is not sufficient for receiving a refund. If an extreme hardship prevented you from continuing your studies through the term, you may attempt to dispute your charges by submitting the Refund Policy Petition to the Registration Office.
CCC will answer any dispute in writing within 30 days.